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What’s Getting Even Better

  • Access to enhanced cybersecurity and managed IT services
  • A broader catalog of printers, copiers, and office supplies
  • More technicians and support staff across Western Canada

Frequently Asked Questions

We know change can raise a few questions. Here’s everything you need to know about the transition—from service continuity to billing and support.

  • What does the acquisition of ComPro by NextGen Automation mean for me?

    Answer: The acquisition means enhanced services and support for you. Your current services will continue uninterrupted, and you will now have access to a broader range of products and innovative solutions from NextGen Automation.

  • Will there be any changes to my current services?

    Answer: No, your current services and support will continue as they are. The quality and reliability you've come to expect from ComPro will be maintained and enhanced with the resources of NextGen Automation.

  • How do I place a service call now?

    Answer: You can place a service call by:

    Phone: Call us at 888-594-9499

    Email: Send an email to service@nxga.ca

    Website: Submit a service request form at www.NextGenAutomation.com

  • Will there be any changes to the billing process?

    Answer: The billing process remains largely the same. However, invoices will now come from NextGen Automation. For any billing inquiries, please contact our A/R department at ar@nxga.ca or call 888-594-9499.

  • Where do I send my payments?

    NextGen Automation

    13025 156 St NW,

    Edmonton, AB T5V 0A2 (Note: This address is still in Alberta – please confirm if you'd like it updated to a BC location.)

  • What forms of payment does NextGen Automation accept?

    Answer: We accept Visa, Mastercard, Cheque, EFT, AMEX, Cash, E-transfer, and Money Order.



  • How do I update my contact information or billing method?

    Answer: To update your contact information or billing method, please contact us at ar@nxga.ca or call 888-594-9499.


  • Who do I contact for sales-related questions?

    Answer: For any sales-related inquiries, you can contact our sales team at sales@nxga.ca or call 888-594-9499.


  • Will there be any changes in customer support?

    Answer: No, you will continue to receive the same high level of customer support you are accustomed to. Our team of over 100 professionals is dedicated to providing you with reliable and efficient service.

  • What additional services and products do you offer?

    Answer: NextGen Automation offers a range of products and services, including Managed IT, EV Chargers, Microsoft Licensing, Interactive Whiteboards, Office Supplies, and much more. For full details, please visit our website.

  • Who should I contact if I have questions about the acquisition?

    Answer: If you have any questions about the acquisition or how it affects you, please contact us at info@nxga.ca or call 888-594-9499. We are here to assist you with any concerns or inquiries.

  • What is the process for submitting a meter read?

    Phone: Call us at 888-594-9499

    Email: Send an email to meters@nxga.ca

    Website: Submit a meter read form at www.NextGenAutomation.com

We're Here to Help

Have questions?  Our team is here to support you every step of the way. From IT strategy to office supplies and everything in between, we’re ready to help you simplify and succeed.

Contact Us

Prefer email? info@nxga.ca

Rather give us a call? 888-594-9499