Job Description
NextGen Automation is seeking a highly skilled Senior Field Service Technician to join our Lethbridge Service team. This role involves installing, maintaining, and servicing a variety of multi-function office equipment – including Ricoh, Canon, Sharp, Toshiba and production print devices. The successful candidate will be a motivated self-starter with a strong technical background, excellent customer service skills, and the ability to work independently or as a part of a team.
This position plays a critical role in ensuring customer satisfaction through expert service, timely issue resolution, and technical training.
Key Responsibilities:
- Install, configure, and network multi-function printers (MFPs), copiers, scanners, and related software.
- Maintain and repair standard and production-level print equipment.
- Diagnose and troubleshoot printer, copier, scanner, and cartridge issues.
- Interpret diagnostic reports and technical manuals to identify root causes and implement repairs.
- Provide on-site technical support and proactive maintenance services.
- Offer customer demonstrations and training on equipment use.
- Manage parts inventory, car stock, and documentation efficiently.
- Respond to urgent service calls and client emergencies as needed.
- Foster positive, professional relationships with customers and internal teams.
- Maintain technical knowledge of evolving industry standards, tools, and best practices.
- Work in various physical environments, including low, high, or confined spaces.
- Consistently meet productivity and customer satisfaction goals.
Qualifications and Skills:
- High school diploma or equivalent; post-secondary technical training preferred.
- CompTIA A+ or Network+ certification considered an asset.
- Minimum 2 years’ experience servicing office or production print equipment.
- Strong understanding of copier/printer technology, networking, and troubleshooting methods.
- Valid driver’s license and reliable transportation.
- Excellent organizational, time management, and documentation skills.
- Effective verbal and written communication skills.
- Strong problem-solving and analytical abilities.
- Proven ability to manage conflict and remain composed under pressure.
- Must be flexible and able to work after hours when required.
Preferred Assets:
- Experience with Ricoh production equipment and digital printing systems.
- Demonstrated passion for delivering exceptional customer service.
- Ability to adapt to changing technologies and environments.
- Positive attitude, professional demeanor, and a strong work ethic.
- Previous customer service experience and aptitude for client-facing interactions
