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Job Description

NextGen Automation is seeking a highly skilled Senior Field Service Technician to join our Lethbridge Service team. This role involves installing, maintaining, and servicing a variety of multi-function office equipment – including Ricoh, Canon, Sharp, Toshiba and production print devices. The successful candidate will be a motivated self-starter with a strong technical background, excellent customer service skills, and the ability to work independently or as a part of a team.

This position plays a critical role in ensuring customer satisfaction through expert service, timely issue resolution, and technical training.

Key Responsibilities:

• Install, configure, and network multi-function printers (MFPs), copiers, scanners, and related software.
• Maintain and repair standard and production-level print equipment.
• Diagnose and troubleshoot printer, copier, scanner, and cartridge issues.
• Interpret diagnostic reports and technical manuals to identify root causes and implement repairs.
• Provide on-site technical support and proactive maintenance services.
• Offer customer demonstrations and training on equipment use.
• Manage parts inventory, car stock, and documentation efficiently.
• Respond to urgent service calls and client emergencies as needed.
• Foster positive, professional relationships with customers and internal teams.
• Maintain technical knowledge of evolving industry standards, tools, and best practices.
• Work in various physical environments, including low, high, or confined spaces.
• Consistently meet productivity and customer satisfaction goals.

Qualifications and Skills:

• High school diploma or equivalent; post-secondary technical training preferred.
• CompTIA A+ or Network+ certification considered an asset.
• Minimum 2 years’ experience servicing office or production print equipment.
• Strong understanding of copier/printer technology, networking, and troubleshooting methods.
• Valid driver’s license and reliable transportation.
• Excellent organizational, time management, and documentation skills.
• Effective verbal and written communication skills.
• Strong problem-solving and analytical abilities.
• Proven ability to manage conflict and remain composed under pressure.
• Must be flexible and able to work after hours when required.

Preferred Assets:

• Experience with Ricoh production equipment and digital printing systems.
• Demonstrated passion for delivering exceptional customer service.
• Ability to adapt to changing technologies and environments.
• Positive attitude, professional demeanor, and a strong work ethic.
• Previous customer service experience and aptitude for client-facing interactions

Job Description  

We are seeking a customer-focused and technically skilled Help Desk Technician to join our growing Managed IT Services team working out of our Burnaby, BC branch.  As a key member of our front-line support team, you will provide remote and on-site technical assistance to clients, troubleshoot hardware and software issues, and ensure a high level of customer satisfaction. You will work in a fast-paced, multi-client environment supporting a wide range of industries and technologies. NextGen Automation includes a team of highly trained technical sales force as well as customer service team with strong product knowledge, technical aptitude, and a commitment to first-class customer service. You would be expected to work alongside a highly trained team to maintain a high level of customer service to our new and existing customer base.  

Daily responsibilities will include the following:  

• Respond to client requests via phone, email, and ticketing system (Level 1 and 2 support). 
• Troubleshoot and resolve issues related to: 
• Windows and macOS operating systems 
• Microsoft 365 (Teams, Outlook, SharePoint, OneDrive) 
• Network connectivity (LAN/WAN, VPNs, firewalls, switches, routers) 
• Printers, scanners, and other peripherals 
• Common business applications (e.g., Adobe, line-of-business software) 
• Provide account management services (user account creation, password resets, permission changes). 
• Document issues, troubleshooting steps, and resolutions accurately in the ticketing system. 
• Escalate complex issues to Tier 2 or Tier 3 as appropriate. 
• Perform proactive maintenance and updates on client systems as part of ongoing service contracts. 
• Assist with onboarding/offboarding procedures for client users. 
• Support and troubleshoot mobile devices and remote work setups. 
• Participate in after-hours on-call rotation, as required. 

Qualifications and Skills Required:  

• 1–3 years of experience in a technical support/help desk role, preferably within an MSP. 
• Strong understanding of Windows operating systems and Microsoft 365 suite. 
• Familiarity with Active Directory, Group Policy, DNS, DHCP, and basic networking concepts. 
• Knowledge of ticketing systems (e.g., ConnectWise, Autotask, Zendesk). 
• Excellent problem-solving and communication skills. 
• Customer-service mindset with the ability to remain calm and professional under pressure. 
• Ability to manage multiple tasks and prioritize in a fast-paced environment. 

Additional Skills that would be an asset would include:  

• CompTIA A+, Network+, or other IT certifications 
• Experience with Remote Monitoring and Management (RMM) tools. 
• Exposure to cybersecurity best practices and tools. 
• Familiarity with scripting and automation tools (e.g., PowerShell). 

Job Description  

We are looking for a highly skilled and organized Project Engineer to plan, design and implement IT infrastructure projects for our client out of our Burnaby, BC office.  In this role, you will lead technical deployments including server upgrades, network installations, cloud migrations, and cybersecurity enhancements.  You’ll work closely with internal teams and client stakeholders to ensure smooth delivery, staying within scope, budget, and timelines.  

This is a hands-on technical role requiring in-depth knowledge of modern IT environments, excellent communication, and the ability to manage multiple priorities in a fast-paced MSP environment.  NextGen Automation includes a team of highly trained technical sales force as well as customer service team with strong product knowledge, technical aptitude, and a commitment to first-class customer service. You would be expected to work alongside a highly trained team to maintain a high level of customer service to our new and existing customer base.  

Daily responsibilities will include the following:  

• Plan, scope, and execute IT infrastructure projects for multiple clients, including: 
• Microsoft 365 and Azure migrations 
• Server and storage implementations (on-prem and cloud) 
• Network and firewall deployments 
• VoIP and telephony solutions 
• Security upgrades and compliance initiatives 
• Perform site assessments and client discovery to gather technical requirements. 
• Design and document technical solutions aligned with best practices and client needs. 
• Configure, install, and migrate systems, ensuring minimal downtime and maximum client satisfaction. 
• Collaborate with Project Managers to maintain timelines, budgets, and resource allocation. 
• Provide technical leadership to Help Desk and Field teams during project rollout and handoff. 
• Maintain accurate documentation of all configurations, procedures, and deliverables. 
• Serve as the technical point of contact for clients during project lifecycle. 
• Ensure successful project closeout, client training, and handover to support teams. 
• Assist with the development of project templates, standards, and internal documentation. 

Qualifications and Skills Required:  

• 3–5+ years of hands-on experience in IT project delivery or infrastructure engineering. 
• Strong technical knowledge of: 
• Microsoft 365, Azure AD, Exchange Online 
• Windows Server, Active Directory, Group Policy 
• Firewalls, routers, switches (Fortinet, Cisco, Ubiquiti, etc.) 
• Hyper-V or VMware virtualization 
• Backup and disaster recovery solutions 
• Experience working with Professional Services Automation (PSA) and Remote Monitoring & Management (RMM) tools. 
• Ability to write technical documentation and communicate effectively with both technical and non-technical stakeholders. 
• Proven track record managing multiple projects concurrently in an MSP or consulting environment. 
• Strong problem-solving, analytical, and organizational skills. 

Preferred Certifications: 

• Microsoft Certified: Azure Administrator Associate or M365 Enterprise Administrator 
• CompTIA Project+ or PMP (asset) 
• Network+, Security+, or other relevant certifications 

Job Description  

The Supply Chain Shipping Coordinator supports the daily logistics and shipping functions within the warehouse environment in our Calgary location.  This role works closely with shipper/receiver to ensure efficient, accurate, and timely processing of incoming and outgoing products.  The ideal candidate is detail-oriented, organized and thrives in a fast-paced, hands-on environment.  NextGen Automation includes a team of highly trained technical sales force as well as customer service team with strong product knowledge, technical aptitude, and a commitment to first-class customer service. You would be expected to work alongside a highly trained team to maintain a high level of customer service for our new and existing customer base.  

Daily responsibilities will include the following:  

• Oversee daily shipping and receiving activities to ensure accuracy and timeliness. 
• Match packing slips to incoming shipments; verify contents and report any discrepancies. 
• Verify that all shipments are received complete and damage-free, and accurately documented. 
• Pack, label, and ship customer orders using courier systems and local delivery methods. 
• Prepare shipping documentation, including bills of lading, courier labels, and return forms. 
• Package and process product returns to vendors, ensuring proper documentation and communication. 
• Coordinate parts orders and verify outbound shipments for completeness and accuracy. 
• Communicate issues related to missing or damaged stock, short shipments, or delivery problems to finance and relevant vendors or carriers. 
• Maintain cleanliness and organization of the warehouse and shipping areas. 
• Collaborate with internal teams including technicians, customer service, and finance to ensure seamless supply chain processes. 
• Perform other duties as assigned to support warehouse and logistics functions. 

Qualifications and Skills Required:  

• High school diploma or equivalent; post-secondary education in supply chain, logistics, or a related field is an asset. 
• 2+ years of experience in a shipping/receiving or logistics coordination role. 
• Familiarity with courier platforms (e.g., Purolator, FedEx, UPS) and preparation of shipping documentation. 
• Strong organizational skills with attention to detail and accuracy. 
• Able to lift up to 50 lbs and perform physical warehouse tasks. 
• Proficient with Microsoft Office (particularly Outlook and Excel); experience with shipping or ERP systems is an asset. 
• Effective verbal and written communication skills. 
• Ability to multitask and adapt to changing priorities in a fast-paced environment. 

Inside Sales Representative - IT

Role Overview:

We are currently looking to fill a full-time position for Inside Sales Representative – IT focused person in our Edmonton, AB location. As an Inside Sales Representative (ISR) at NextGen Automation, your primary responsibility is to generate and qualify leads by setting meetings that drive sales. You will play a crucial role in identifying potential customers, building rapport, and understanding their IT-related needs. This role requires strong communication skills, resilience, and a results-driven mindset to support the sales team in achieving revenue goals.

Key responsibilities:

• Prospect & Engage: Conduct daily outbound calls to potential customers from provided lead lists.
• Qualify Leads: Ask insightful questions to uncover customer pain points, needs, and potential sales opportunities.
• Overcome Objections: Address customer concerns with confidence and professionalism to generate interest.
• Appointment Setting: Schedule and confirm meetings for the Sales Team with qualified leads.
• CRM Management: Maintain up-to-date and accurate records of customer interactions, follow-ups, and sales activities.
• Sales Goals: Meet and exceed weekly targets for calls, appointments, and lead conversions.
• Product Knowledge: Stay informed on NextGen Automation’s IT solutions, industry trends, and competitors to effectively engage customers.

What We’re Looking For:

• Experience: 1+ years in inside sales, telemarketing, or customer service, preferably in IT or technology sales.
• Communication: Strong verbal and written communication skills with a friendly and persuasive approach.
• Resilience: Ability to handle objections, remain persistent, and thrive in a fast-paced environment.
• Tech-Savvy: Comfortable learning and discussing IT solutions with potential clients.
• CRM Proficiency: Experience with Salesforce, HubSpot, or similar CRM tools is an asset.
• Self-Motivated: A goal-oriented team player who takes initiative and works independently.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive training on IT products and sales techniques.
• Career growth opportunities within NextGen Automation.
• A supportive and collaborative team environment.

Join NextGen Automation and be part of a dynamic team driving IT sales success!