Managed IT Services
Managed IT Services for Small & Mid-Sized Businesses in Western Canada
Reliable IT. Zero drama. Just tech that works the way it should.
You didn’t start your business to chase IT tickets, reset Wi-Fi routers, or wonder if your data backup actually... backed up. But here you are... again, juggling tech issues on top of everything else. Let’s change that.
At NextGen, we believe IT support should feel like a weight off your shoulders. We’re here to make your tech work for you, not against you. That means faster support, fewer disruptions, tighter security, and people who talk like humans—not error codes. If you’re ready for fewer headaches and more uptime, we’ve got your back.
Proudly supporting Alberta, BC, Saskatchewan & Manitoba with local care and Canada-based experts.
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Tired of Slow Responses and Constant IT Issues?
If you’ve ever asked yourself:
- “Why haven’t they responded to our IT ticket yet?”
- “Are we actually protected from cyber threats?”
- “Who’s even managing our Microsoft 365 environment?”
- “Do we have a plan for scaling our tech?”
You’re not alone.
We’ve helped hundreds of Canadian businesses get out of reactive mode—and into a tech strategy that actually works.
How Our Managed IT Services Work
Wondering what it’s like to hand off your IT headaches to someone else? Here’s how we make the switch simple. From your first conversation with our team to your fully customized technology roadmap, we walk you through every step - no pressure, no confusing tech talk. Just a straightforward process designed to get your systems stable, secure, and running smoothly.
Free Technology Roadmap
Forget the jargon. Let’s figure out what’s working - and what’s not.
Before we recommend anything, we take stock of your current setup: hardware, software, networks, cloud tools—even that mystery laptop in the corner. We also look at how your team works day to day, where the hiccups happen, and what’s slowing everyone down.
You’ll walk away with a clear, no-pressure
Technology Roadmap tailored to your business.
Custom IT Plans That Fit - Finally
Once we’ve mapped out your infrastructure and team needs, we’ll build a Managed IT Service plan that’s aligned with your goals—not just our service catalog. We’re not into overcomplicated bundles or pushing unnecessary tools. We recommend what works, what lasts, and what gives your team breathing room.
Whether you’re a team of 10 or 200, you’ll get a smart plan that scales with your business, not one that outgrows you in a year.
Your IT Lifeline (a.k.a. Our Team)
When you work with us, you’re backed by a team of real humans who know your setup, speak your language, and actually show up when you need them. We’ll handle antivirus, remote support, monitoring, updates, and those “is this supposed to be happening?” moments- without the tech speak or ticket black holes.
Your team stays productive, your systems stay healthy, and you stop hearing, “The printer’s down again!”
Managed IT Services We Offer
Proactive, reliable, and scalable IT services for small and mid-sized businesses across Western Canada.
From cybersecurity and helpdesk support to cloud management and strategic planning, we offer fully managed and co-managed IT solutions tailored to your business needs. Whether you're running lean or scaling fast, we've got the tools (and the team) to keep your tech running smoothly.
Backup & Disaster Recovery Services
When disaster strikes—whether it’s human error, power failure, or ransomware—you need your data safe and ready to restore. Our data backup and business continuity solutions keep your critical systems protected and ready to bounce back.
Co-Managed IT Support
Already have an internal IT department? Perfect. Our co-managed IT services let you offload the overflow. We support your existing tech team with extra resources, strategic insight, and hands-on expertise—without stepping on toes.
Hardware & Software Procurement Services
Need to upgrade your office tech? We help you choose, source, and deploy the right business-grade hardware and software—so your team isn’t stuck with outdated tools (or overwhelmed by options).
Helpdesk & End-User Support
We provide responsive, user-friendly technical support for businesses, covering everything from login issues to printer problems. Our team speaks human—not just IT—and gets your staff back to work, fast.
IT Consulting & Project Management
Planning a cloud migration? Opening a new office? Need help choosing the right solutions? Our IT consulting services bring clarity, structure, and strategy to your biggest tech decisions.
IT Asset Lifecycle Management
From deployment to retirement, we manage your devices and infrastructure throughout the full lifecycle—ensuring your IT assets are tracked, updated, and running efficiently.
Mobile Device Management (MDM)
Keep mobile teams secure and compliant. Our mobile device management solutions help you monitor, manage, and protect smartphones, tablets, and laptops—whether your team is remote, hybrid, or on the move.
Business Network Management Services
A secure, high-performing network is the backbone of your operations. We handle network monitoring, optimization, and troubleshooting to ensure your team stays connected—without interruption.
Patch Management & System Updates
Outdated software is a hacker’s dream. Our automated patch management keeps your systems secure by pushing critical updates and security patches—without disrupting your workflow.
Remote Monitoring & Management (RMM)
Our remote IT monitoring service keeps tabs on your infrastructure 24/7. We identify and resolve potential issues before they impact your business—so you can focus on what you do best.
Technology Strategy & Alignment
Your IT should support your goals—not hold you back. We align your IT strategy with business outcomes, helping you make smarter decisions around budgeting, tools, and growth planning.
Technology Strategy & vCIO (Virtual CIO) ServicesAlignment
Get executive-level tech insight without hiring in-house. Our virtual CIO services provide long-term IT planning, budgeting, and strategic oversight—perfect for SMBs that need leadership, not more licenses.
Still Winging It with Your IT? Let’s Change That.
If your tech feels more like a collection of “we’ll-deal-with-it-laters” than a solid business strategy… you're not alone. Most businesses think their IT is fine - until something breaks. Or worse, gets hacked.
Let’s make sure you’re not flying blind.
Take our quick IT Health Quiz to see where your setup stands. We’ll follow up with a free Technology Roadmap built just for your business—no pressure, no jargon, just honest insights (and maybe a few “wow, we didn’t know that” moments).
Our team is here to support you every step of the way. From IT strategy to office supplies and everything in between, we’re ready to help you simplify and succeed.
Contact Us
What Our Customers Say
We value each and every customer we work with - and we’re proud of the relationships we’ve built along the way. Here’s what some of our clients have shared about their experience with NextGen, pulled straight from our Google reviews.
NextGen has provided excellent, prompt and efficient service to our school for many years. The office staff and technicians have been easy to communicate with and make customer service a priority.
The customer service and communication at NextGen Automation is excellent... the staff are friendly and helpful. When service is required on a printer, the Techs are quick to respond, friendly, professional and knowledgeable. Excellent customer service
We have had excellent service from NextGen in Lethbridge. Whether it is talking to someone on the phone to book service or remote connection they are always professional. Their technicians are great, especially Brad. The remote technicians have always been prompt and very courteous.
Need a Stronger Lock on Your Tech?
Thinking About Cybersecurity? You Should Be.
Most businesses don’t realize their biggest vulnerability until it’s too late. If your team is sharing passwords, skipping updates, or relying on hope as a firewall, it might be time to tighten things up.
Our Cybersecurity Services help protect your systems, data, and people—without slowing your business down. Whether you're in healthcare, law, or just tired of phishing emails, we've got your back.
Our Trusted Partners
We’ve partnered with world class organizations to ensure you get the biggest bang for your buck with outstanding print output.
