High-Quality Technical Support Is Our Top Priority
Reliable, responsive, and locally backed — our technical support team is here to keep your business running smoothly. From troubleshooting to proactive IT solutions, you’ll always get expert help when you need it most.
ONE TIME REMOTE SUPPORT
A support code from a NextGen technician is required for support
MANAGED REMOTE SUPPORT
After clicking the Download button, you may be required to launch the application.
CLIENT REMOTE ACCESS LINK
For our IT clients that have been configured for remote access, please use this shortcut to access the sign-in page.
Client Forms
How-To's
Setup Microsoft Authenticator
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Get the Most out of Password Managers
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Sharing and Opening Email and Calendars
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Configure a Smart Phone for Microsoft 365
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Frequently Asked Questions
Will my service or contract change?
No. Your existing service agreement and support levels will remain exactly the same.
Do I still contact the same people?
Yes. Your account manager and support team are still your main point of contact.
Will my billing change?
Not right now. If any updates are required in the future, we’ll notify you well in advance.
Can I still use the same customer portal?
Yes, you’ll continue using the same portal for now. In time, we may introduce a unified platform to make things even easier.
Who do I contact if I have questions about the acquisition?
You can reach out to your regular contact, or email our support team at info@nxga.ca
Thank You For Trusting NextGen Automation
At NextGen Automation, we understand the importance of reliable and efficient IT systems for the success of your business. As a Managed Service Provider, we offer top-notch Helpdesk IT Support and Troubleshooting services tailored to your specific needs. Our team of experienced professionals is dedicated to resolving your IT issues promptly and effectively, ensuring minimal downtime and maximum productivity for your business.
We proudly serve a wide range of locations across Western Canada, including Alberta, British Columbia, Saskatchewan, and Manitoba. We provide services in the cities of Lloydminster, SK; Red Deer, Cold Lake, Lethbridge, and Calgary, AB; Victoria, Nanaimo, Parksville, Courtenay, Kootenays and Cranbrook, BC; as well as Winnipeg, MB.
Partner with NextGen Automation today and experience the benefits of having a trusted technology partner by your side.
Need Further Support? Reach out Today!
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Contact Us
Prefer email? support@nxga.ca
Rather give us a call? 888-594-9499
Our Trusted Partners
We’ve partnered with world class organizations to ensure you get the biggest bang for your buck with outstanding print output.
